May 22, 2010
A Good Airline Check-In?
Checking in at the airport today for my Delta flight, I was pleasantly surprised at how efficient and courteous the service was. I know. “Efficient” and “courteous” aren’t the first words that come to mind when you think “airport check-in”. Even if you’re flying Southwest. So what explains the change? The ticket counter has been converted to self check-in kiosks. The kiosks suffer from a number of first generation flaws. They’re slow. Some user prompts are confusing. There’s nothing to orient you ino the self-check-in process. But even so, with eight to ten kiosks, the line moved quickly. Passengers moved at their own pace. Customer support could focus on those who neede help. And two people could handle the press of people more efficiently than five could under the old process. If that’s not a win for everyone (save a head-count obsessed union and newly displaced workers) I don’t know what is.
Location:44th St SE,Cascade,United States